Ordering products from RefillInk.com.au is designed to be as simple as possible, while allowing maximum security and privacy for all your details.
Encryption
Crucially, unencrypted credit card details will not be stored on our server, and will be sent only in encrypted form. The encryption technologies we use is SSL.
Collecting Anonymous Information
We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.
We may share non-personal, aggregated information with other RefillInk.com.au or Tuhina Infomedia (owner of domain www.RefillInk.com.au) divisions, our partners or product distributors for research purposes. We will never identify or disclose individual customers or visitors information or purchases but may disclose how many customers bought a specific item or used a specific service such as an email list.
Collecting Personal Information
We collect personal information submitted by you to manage and deliver your order or as part of an entry to a competition or product review. We do not disclose personal information for any other purpose. Delivery information you supplied when ordering is available online for your reference in your order status history.
Use of Personal Information
We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (ie a courier) as selected by you when you place your order.
Under no circumstances will RefillInk.com.au sell or receive payment for licensing or disclosing your personal information.
Offline
If you do not wish to place your order on the internet, we offer you the option of mailing your order. Please follow the instructions when placing your order.
Cookies
For added convenience, we have employed a "cookie" system for our website. A "cookie" is a small file placed on a customer's machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.
Credit card information is never stored in the cookie.
Privacy
Personal information like address, phone etc is only accessible after supplying a username and password. You must login before you can check your Order Status, View/Edit their Registration details, order Online.
Once you have logged in your account will remain open until you quit the browser.
Email Addresses
We will store your email address if you: send us a query; place an order or subscribe to an email list. Your email addresses is used for the purpose you provide it for and statistical information.
They are never disclosed for any other purpose.
With your permission, your details will also be used to advise of RefillInk.com.au special promotions. You may also remove your email address from our subscription service at any stage.
Spam
We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website: http://www.acma.gov.au/WEB/STANDARD..PC/pc=PC_310294
Credit Card
Unencrypted credit card information is NOT stored on our internet servers. When you place an order our website encrypts and passes all order information to our back-office system and payment is processed through a payment gateway provider.
Firewall
Our order processing system is protected by the network firewall of hosting services provider. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.
Third Parties
RefillInk.com.au never sells personal or anonymous information to third parties. Our business arrangements with third party service providers provide for complete confidentiality and adhere to MallOfAustralia's Editorial Policy.
Australian Law
We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988; and the Privacy Amendment (Private Sector) Act 2000 (Cth).
Dispute resolution services are available in each Australian State and Territory.
Feedback and Complaints Handling Procedure
RefillInk.com.au welcomes feedback and attends to all complaints promptly. Please email or write to us using the contact information presented on this page.
Privacy Links
Australian Privacy Commissioner
Federal Consumer Affairs Division Department of Treasury - eCommerce
RefillInk.com.au
Tuhina Infomedia Pty. Ltd.
13/745 Barkly Street
West Footscray VIC 3012
Phone: 03 9078 6909
ACN: 133 609 999
Peace of Mind
We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.
RefillInk.com.au complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.